Expertise Summaries

In the following Expertise Summaries you will find examples of my key competencies in action. These summaries are to provide the reader with a high-level understanding of complex, mission critical business objectives achieved successfully.

These Expertise Summaries portray multi-disciplinary projects necessitating a diverse range of skills which showcase the following: 


  • Project / Process Management

  • Analytical and Problem Solving Capabilities

  • Operational Objectives and Business Initiatives

  • Developing, Modifying and Executing Strategic Policies

  • Customer Service & Relationship Performance Metrics

  • Team Leadership & Building including Selection, Training, Mentoring and Evaluation

  • Executive level interaction on adherence to Budgets, Schedules, Market Share and Profit Optimization


Click on the topic to download the attachment.

The Expertise Summaries below are in white, any accompanying Training Manuals or PowerPoint presentations are in red. 

 Consolidation, Relocation, Rebuild

 Customer Satisfaction Unacceptable to Outperform

ABC's of Customer Service. Module 1 

HUD / FHA Direct Endorsement Approval

 FHA Origination Manual

 FHA Origination Training Presentation

Roles and Responsibilities Defined

 Roles and Responsibility Training Presentation